Shipping & Delivery
Same day delivery!
The Store is proud to offer same day delivery service within Hong Kong, Monday to Saturday. Please place your order before 11am (HKT) to ensure same day delivery. Orders placed after that will be delivered the following work day.
We currently can only fulfil orders within Hong Kong. We deliver to Hong Kong Island, Kowloon and parts of the New Territories (urban areas only):
- Tin Shui Wai, Tuen Mun, Yuen Long
- Kwai Ching, Sham Tseng, Tai Wo Hau, Tsuen Wan
- Tai Wai, Sha Tin, Fo Tan, University, Tai Po, Tai Wo, Fanling, Sheung Shui
- Tiu Keng Leng, Tseung Kwan O
At the moment we do not offer delivery to the outlying islands, but we are working on solutions for these customers.
Adding to orders
If you have placed an order, and then decide that you would like to add to that order, please e-mail us immediately at email@example.com. If your parcel has not left, we will add this order to it and it will be COD. If the order has gone out please make another order online.
We work hard to maintain adequate stock levels at all times. If the item you are looking for is not in stock, please contact us and we will inform you when the items become available again.
We will always strive to have your order delivered to you in a timely manner. For us to achieve this, please make sure to provide us with the correct and complete shipping/delivery information when submitting your order.
The Store is not responsible for shipments/delivery that are delayed or returned as a result of incorrect or incomplete shipping information, failed delivery attempts, and/or unclaimed packages.
Packages are insured with the automatic insurance offered by our carriers. If the delivery carrier doesn't deliver your package or claims to have made the delivery but you have not received it, we will do our best to help you locate the package by opening an investigation with the carrier.
However, we cannot be held responsible for missing packages which we have fulfilled and sent for delivery.
For any further information please contact us:
email: firstname.lastname@example.org | tel: +852 2967 7787
The Store, 2/F 38 Cochrane Street, Central, Hong Kong