Shipping & Delivery

Shipping & Delivery

We are delighted to announce a new management and advisory team has been formed (from 31 March), to effectively lead The Store into the next generation of health and wellness and e-commerce. Now under new ownership, the business is currently transitioning and strengthening operations to ensure we grow sustainably and provide the best product range at the best pricing at the fastest speed. This is our commitment to better serve you.

We understand some of you may have been affected during the transition and want to sincerely apologise. We appreciate your patience and understanding. For any questions or fulfilment issues about your order, kindly reach out to goodforyou@thestore.com.hk.

Please stay tuned for further announcements as we are working on several exciting projects to enhance our customer experience. Once again, thank you for your loyalty and for being such a valued member of The Store.

To good health,

Kevin Andrews
Interim CEO

John Paul Bright
Chairman

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Free, Same-Day Delivery to Hong Kong Island & Kowloon

Get your goodies the same day you place your order. We're proud to offer free same-day delivery on orders placed on Monday to Friday before 2:00pm, and office deliveries placed before 11:30 am.

Orders need to be value of $450 or over to be eligible for free delivery, orders under this will be charged a delivery fee.

Same-day delivery applies across Hong Kong Island, Kowloon & New Territories (*except for next day & remote areas).

Please note that there are no deliveries on public holidays. 

Next Day Delivery Area 

The following areas are next day delivery for orders placed before 2:30pm:

Hong Kong Island: Repulse Bay, Deep Water Bay, Stanley, The Peak,Tai Tam, Shek O

Lantau Island: Tung Chung

Sai Kung District: Sai Kung Central, Clearwater Bay, Pak Sha Wan, Wan Po North, Wan Po South, Sai Kung North, Sai Sha Road

Tai Po District: Hong Lok Yuen, Shuen Wan, Ting Kok, Tai Po Wun Yiu, Tai Po Yiu, Science Park, Providence Bay

Tuen Mun District: Gold Coast & Tuen Mun countryside

Yuen Long District: Fung Nin, Shui Pin, Nam Ping, Yuen Lung, Fung Cheung, Shap Pat Heung East, Shap Pat Heung Central, Shap Pat Heung West, Ping Shan South, Ping Shan Central, Ping Shan North, Ha Tsuen, Fairview Park, San Tin, Kam Tin, Pat Heung North, Pat Heung South, Lau Fau Shan

North District: Choi Yuen, Shek Wu Hui, Tin Ping West, Fung Tsui, Sha Ta, Tin Ping East, Queen's Hill, Kwu Tung

Remote areas

Please note that delivery can take 2 days to the following areas: Discovery Bay, Ma Wan, Lamma Island, Cheung Chau, South Lantau, Chek Lap Kok, Sha Tau Kok.

Office Delivery

You can get your order delivered to your office, no problem. Just place your order before 11.30am to ensure same-day delivery, otherwise, we will deliver it the next day during office hours. 

To help us assure you same day delivery, please note the office hours in the notes at checkout. 

International Shipping

We are happy to announce that will soon be delivering to Taiwan, Singapore & Malaysia! Please contact us if you would like to be notified when we're ready.

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