Shipping & Delivery

Shipping & Delivery

Free, same-day delivery to Hong Kong, Kowloon & New Territories!

The Store is proud to offer free same-day delivery on orders over $450, across Hong Kong, Kowloon and New Territories (*except for remote areas)

Please place your order before 3pm (HKT) to ensure same-day delivery.  Orders placed after 3pm will be delivered the following workday. 

We deliver 6 days a week - Monday to Saturday, except public holidays!

If you don't want to spend $450 to qualify for free delivery - no problem - you can still get same-day delivery - with a $100 shipping fee.

Please note that we will try to call you on our way to deliver your order. Please make sure to enter a valid Hong Kong phone number! 

*Remote Areas

We are happy to offer free delivery to remote areas but we do not guarantee same-day delivery.  Please note that the delivery can take 3 to 4 days to these areas:

Island District: Discovery Bay, Ma Wan, Tung Chung

Tuen Mun District: Tuen Mun countryside

Yuen Long District: Fung Nin, Shui Pin, Nam Ping, Yuen Lung, Fung Cheung, Shap Pat Heung East, Shap Pat Heung Central, Shap Pat Heung West, Ping Shan South, Ping Shan Central, Ping Shan North, Ha Tsuen, Fairview Park, San Tin, Kam Tin, Pat Heung North, Pat Heung South

North District: Sheung Shui Rural, Choi Yuen, Shek Wu Hui, Tin Ping West, Fung Tsui, Sha Ta, Tin Ping East, Queen's Hill 

Tai Po District: Hong Lok Yuen, Shuen Wan, Sai Kung North

Sai Kung District: Sai Kung Central, Pak Sha Wan, Wan Po North, Wan Po South

Outlying areas: Lantau, Peng Chau & Hei Ling Chau, Sai Kung Islands & Po Toi, Cheung Chau

Office Delivery

You can get your order delivered to your office, no problem. Just place your order before 12pm to ensure same-day delivery, otherwise, we will deliver it the next day during office hours. 

Lockers

We are currently working on our locker service to have a better network. We will update the lockers list as soon as we can. Thank you for your patience.

Where's my delivery?

To ask about the whereabouts of your delivery, or request special delivery instructions please email this address:

email: behealthy@thestore.com.hk (Monday to Friday: 9 am to 6 pm) 

 

Out of Stock

We work hard to maintain adequate stock levels at all times. If the item you are looking for is not in stock, please add your email to the 'Notify Me When It's Available' on the respective product listing. 

Shipping/delivery address

We will always strive to have your order delivered to you in a timely manner. For us to achieve this, please make sure to provide us with the correct and complete shipping/delivery information when submitting your order.

The Store is not responsible for shipments/deliveries that are delayed or returned as a result of incorrect or incomplete shipping information, failed delivery attempts, and/or unclaimed packages.

Missing packages

Packages are insured with the automatic insurance offered by our carriers. If the delivery carrier doesn't deliver your package or claims to have made the delivery but you have not received it, we will do our best to help you locate the package by opening an investigation with the carrier.

However, we cannot be held responsible for missing packages which we have fulfilled and sent for delivery. 

 

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